Shipping Policy

Thoughtfully prepared. Delivered to your door.

At CloudHugz™, we want you to feel informed and confident from checkout to delivery. Below, you’ll find everything you need to know about shipping your order.

Shipping destinations

We currently ship to the United States, Canada, the United Kingdom, Australia and Sweden.

We are unable to ship to hospitals, government departments, or police departments.

Order processing

Orders are prepared for shipment within 5–7 business days after we receive your order and payment confirmation.

Processing time is separate from transit time. Business days are Monday through Friday, excluding applicable public holidays.

If an item requires additional preparation time or is available for preorder, the expected shipping timeframe will be shown on its product page.

Delivery times & shipping rates

• Standard shipping: free, 7–10 business days after dispatch.

• Express shipping: $15.00 USD, where available.

Your estimated total delivery time is the order processing time plus the shipping transit time. Available shipping options and final shipping charges are displayed at checkout before you complete your purchase.

Delivery estimates are not guaranteed arrival dates. Weather, carrier disruptions, holidays, and customs inspections may affect transit times.

Order tracking

Once your order ships, we’ll send a shipping confirmation email with your tracking details. Tracking updates may take a little time to appear after the carrier receives your package.

If you have difficulty locating your confirmation or tracking information, please contact support@cloudhugz.com with your order number.

Shipping delays

If we cannot dispatch your order within the stated timeframe, we’ll contact you with an updated estimate and the option to accept the delay or cancel for a full refund of the unshipped order.

If your package is already in transit and has passed its estimated delivery window, please contact us so we can investigate with the carrier.

Address changes

Please check your delivery address carefully before placing your order.

If you need to make a correction, email support@cloudhugz.com as soon as possible. We’ll do our best to help, but changes may not be possible once your order has been processed or dispatched.

If a package is returned because of an incomplete or incorrect address, we’ll contact you to arrange the next steps and confirm any applicable reshipping charges before proceeding.

Missing or damaged deliveries

If your order arrives damaged, contains an incorrect item, or appears to be missing, please contact support@cloudhugz.com with your order number and a description of the issue. For damaged or incorrect items, include photos if possible to help us resolve the matter.

If tracking shows “delivered” but you cannot locate your package, check with household members, your building’s reception, and nearby delivery locations, then contact us for assistance.

We’ll investigate and arrange an appropriate resolution, including a replacement or refund where applicable. This policy does not limit your statutory consumer rights.

International duties & taxes

Orders shipped outside the United States may be subject to import duties and taxes. Unless these are shown and collected at checkout, they are the responsibility of the recipient.

Returns & further assistance

For information about returns, please visit our Refund Policy.

For shipping questions, contact support@cloudhugz.com. Please include your order number so we can help you more efficiently.